The service profit chain photograph

The Service Profit Chain

Book by James L. Heskett
Use attributes for filter !
Google books books.google.com
Originally published 1997
Authors James L. Heskett
Date of Reg.
Date of Upd.
ID2233457
Send edit request

About The Service Profit Chain

In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by . . .

Related Persons

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms - Book by James L. Heskett, Leonard A. Schlesinger, and W. Sasser

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

Book by James L. Heskett, Leonard A. Schlesinger, and W. Sasser
The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage - Book by James L. Heskett, Joe L. Wheeler, and W. Sasser

The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

Book by James L. Heskett, Joe L. Wheeler, and W. Sasser
Corporate Culture and Performance - Book by James L. Heskett and John Kotter

Corporate Culture and Performance

Book by James L. Heskett and John Kotter
The Culture Cycle: How to Shape the Unseen Force that Transforms Performance - Book by James L. Heskett

The Culture Cycle: How to Shape the Unseen Force that Transforms Performance

Book by James L. Heskett
Service Breakthroughs - Book by James L. Heskett

Service Breakthroughs

Book by James L. Heskett
Loyalty Effect - Book by Fred Reichheld

Loyalty Effect

Book by Fred Reichheld
Next Profile ❯