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What Great Service Leaders Know And Do: Creating Breakthroughs In Service Firms

Book by James L. Heskett, Leonard A. Schlesinger, and W. Sasser
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Originally published September 2015
Authors James L. Heskett
W. Sasser
Leonard A. Schlesinger
Date of Reg.
Date of Upd.
ID2234166
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About What Great Service Leaders Know And Do: Creating Breakthroughs In Service Firms

Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. . . .

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