The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage photograph

The Ownership Quotient: Putting The Service Profit Chain To Work For Unbeatable Competitive Advantage

Book by James L. Heskett, Joe L. Wheeler, and W. Sasser
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Originally published 2008
Authors James L. Heskett
W. Sasser
Joe L. Wheeler
Date of Reg.
Date of Upd.
ID2234580
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About The Ownership Quotient: Putting The Service Profit Chain To Work For Unbeatable Competitive Advantage

Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. . . .

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