People Love You: The Real Secret To Delivering Legendary Customer Experiences
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Google books | books.google.com |
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Originally published | 2013 |
Authors | Jeb Blount |
Date of Reg. | |
Date of Upd. | |
ID | 2363329 |
About People Love You: The Real Secret To Delivering Legendary Customer Experiences
What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience - something they remember. . . .