Customer Satisfaction Is Worthless, . . .
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| Google books | books.google.com |
|---|---|
| Originally published | 1998 |
| Authors | Jeffrey Gitomer |
| Date of Reg. | |
| Date of Upd. | |
| ID | 2247842 |
About Customer Satisfaction Is Worthless, . . .
To longtime sales and customer-service pro Jeffrey Gitomer, boasting about a near-perfect customer-satisfaction rating of 97. 5 percent is a major mistake. "That means 2. 5 percent of your customers are mad and they're telling everyone. . . .
