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Coronavirus: "I don't want a flight voucher, where's my refund?'

Apr 18,2020 6:36 pm

frustrated customers are demanding that airlines make it easier to have a refund for flights cancelled due to the Corona Virus outbreak.

But the airlines, " trade body wants The Right to give vouchers, no refunds.

hundreds of flights were cancelled, since the fleets are grounded, and The Process of compensation of persons under stress.

EasyJet has need, in particular trouble as the rebooking is done online, but the refunds, call customer services and get through is almost impossible.

Holly Fitton, writing on Facebook, said: "I have said, the ring you have for a refund. I don't want my flight to rebook, because it is possible, and adjust our work at this current time.

"I'm always going to be a refund, and The Money needed. I rang 14 times yesterday and was greeted with the line busy, the noise or "please call back". "

Another, Robin Parker wrote: "Since my flights have now been cancelled, how do I get a refund? I don't want a 'new flights to pay for I would the difference'. "

EasyJet told The Bbc : "customers on the cancellation of flights, the transfer to another flight free of charge or you will receive a voucher with the value of your online booking or a refund through our contact Center.

"We Are experiencing longer than average wait times, so we flew in to thank the customer for their patience and assure them that these permissions will be available Long After your flight has been cancelled. "

What are my rights?'The Rules are changing'

Tim alder charging, chief executive of Airlines in the UK, for the industry, said the financial situation was "very serious" for the industry.

He called on the government to protect more airlines so They could continue in The Future .

"At the top of The List , it allows the airlines to issue vouchers instead of refunds in case of cancellations, such as other EU countries do, that would help enormously with liquidity and support airlines through The Coming months," He Said .

travel organisation Abta has called numbers for a four-month period, refunds for travel packages.

However, consumer group Which? said, that, even in unprecedented times, the rights of the customers should not be treated as an "afterthought".

"It is important that companies do The Right thing, your customers need to return to especially vulnerable, perhaps the most urgent of their money," said Rory Boland, editor of Which? Travel.

EasyJet is not alone in criticism.

Similarly, customers have reported long wait times on the live chat system in the pursuit of refunds from Ryanair.

BA has in the face of allegations of. Many airlines are encouraging people to take back vouchers, instead of money.

Pam and Bill floors, which have found it to the left from the pocket

Some People , are stuck in a grey zone, for the reimbursement rights.

Pam and Bill storey, Lancashire, flew home from Fuerteventura and were self-isolate. She is in her 70s and he has high blood pressure.

your Jet2 flight home was deleted. You said you were then asked for a rebooking on another flight. The couple went online, but found the only available flight to 1,800 euros (£there were a total of 1.592). You posted it Jet2 expect to reimburse you for it, but now the feeling remains out of their own pocket.

"We Are stressed, left feeling very. They do not offer any help with the booking," said Mr Storey, who added that she felt as if They had already given up on"".

"In The First E-Mails They said They would reimburse. In The Second E-Mail, you said nothing. Sort out your own flights. "

He Said that your flight was full of people who are in similar situations, although some were transferred to another flight-at no additional cost. He and his wife had to fly Back To Leeds Bradford airport, but other destinations throughout the UK.

While in Fuerteventura, They were able to go to the supermarket, pharmacy, and doctors, but Nowhere Else . The taxis stopped running, but people pulled together and the staff helped to get your bags to The Airport , while also helping elderly and disabled guests.

Jet2 has not responded to The Bbc request for a response to your case.



personal finance, coronavirus pandemic, air travel, money

Source of news: bbc.com

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