The Checkout
Use attributes for filter ! | |
First episode date | March 21, 2013 |
---|---|
Final episode date | April 17, 2018 |
Production location(s) | Australian Broadcasting Corporation |
Ultimo | |
New South Wales | |
Networks | ABC |
ABC Television | |
Executive producers | Julian Morrow |
Martin Robertson | |
Nick Murray | |
Date of Reg. | |
Date of Upd. | |
ID | 2451923 |
About The Checkout
The Checkout is an Australian consumer affairs television series. The show's first series of 10 episodes premiered on 21 March 2013 on the Australian Broadcasting Corporation television station ABC TV. A second series consisting of 16 episodes commenced airing on 20 February 2014.
Shop owners hope that tech can deter thieves
... Shoppers pick up the dummy display case which is exchanged at The Checkout for the actual product...
Glastonbury 2024: 10 tips for getting tickets
......
Taylor Swift: Fans snap up first available tickets for Eras UK tour dates
......
El Paso Walmart gunman who killed 23 gets multiple life sentences
... He continued to shoot inside the store, injuring and killing victims in The Checkout area, between shopping aisles and at a bank near the entrance...
Taylor Swift's Eras tour: Tips for getting tickets
......
Shop clerk and colleague charged with stealing misplaced $3m lottery ticket
... Ms Nunes, the clerk at The Checkout counter, rang up the order but only printed two tickets, and the man left the store without his winning tickets...
High-value Amazon orders 'switched for cat food', say customers
... " The shopkeeper gave Mr Martin a copy of the CCTV, which clearly showed him opening the box and showing the contents to the person behind The Checkout...
Live music: How buying concert tickets could be made better
... On Taylor Swift s Eras tour, one fan who obtained six $265 (£214) tickets found themselves with an extra $475 (£384) charge at The Checkout...
High-value Amazon orders 'switched for cat food', say customers
By Nathan HeathBBC News
After The Bbc published A Story in January about how A Man was sent Dog Food by Amazon instead of the iPhone he ordered, dozens of readers have been In Touch with similar complaints.
Many of those we spoke to told of high-value products such as cameras and computer kit being swapped for low-value items like cat food or face masks. Here, we share a selection of readers' experiences.
" When I opened The Box , I was hit by a wave of panic, I was shocked to see Felix cat food, " Jonathan said.
" I was very anxious, as I knew it was not going to be easy to get my money back. "
He had purchased a Sony Alpha 6-400 camera, priced at £900, and a Tamron telephoto lens priced at £520, on 8 September. The Order had a combined value of £1,420.
Jonathan said when The Delivery driver arrived with The Package , it " looked normal" at first sight, so he gave The Driver a one-time-code, and accepted the parcel.
Heather BuntingBecause Jonathan had signed for The Delivery , Amazon initially refused to refund the sum.
However, after multiple conversations with different staff in The Complaints department they decided to allow it to go through, He Said .
Although he received a replacement lens within a couple of weeks, they no longer had the camera in stock, so he had to wait More Than three weeks for a £900 refund.
An Amazon spokesman said: " We're sorry that some customer experiences have fallen short of The High standards that we expect. "
Heather from Glasgow, described the " absolute devastation" felt by her 15-year-old son Nicholas when he ordered a computer part from Amazon using his life's savings.
" He had bought a graphics card for the discounted price of £400 on Black Friday [22 November], ahead of Christmas, it was going to be his present, " She Said .
" Building a computer was his dream, he had been saving birthday and Christmas money for years, and the graphics card was The Final part he needed. "
Heather said Amazon kept delaying The Delivery and he did not get his present In Time for Christmas Day .
'Sick joke'" In mid-January it was finally delivered.
" It seemed normal, I passed the packaged on To My son, and said 'Merry Christmas, sorry it's late'.
" Nicholas opened The Package , which revealed a box wrapped in Christmas paper.
" I suddenly heard screaming and crying - he had unwrapped his present to find a box of pink surgical face masks.
" He was absolutely devastated- it felt like a sick joke. "
After complaining to Amazon, and spending hours on The Phone , Heather said she was told she could have a refund, but she had to return The Box of face masks first.
" We had to pay £11 postage to send The Face masks back to the Usa - Out of Our Own pockets, " She Said .
'Robbed of life savings'Amazon refunded Nicholas on 20 February, nearly three months after he ordered the graphics card.
" It was a massive blow to myself and my son who felt robbed of his life savings and his dream- I had also wasted hours on The Phone with Amazon during The Process , " Heather added.
Another customer, Steve De Vos, 61, from Hertfordshire, ordered a OnePlus 9 Mobile Phone at a cost of £513. 99.
The Next day, when Mr Vos was At Home with his wife, He Said he received an email from Amazon saying there had just been " a failed delivery attempt".
The Delivery driver had not rung the doorbell, or tried to alert anyone inside The House , despite walking up to The Door with The Package , Mr de Vos said.
He contacted Amazon Customer Service , and forwarded some outdoor CCTV footage as evidence, but an hour later, while Mr de Vos was still in The House , he was notified again of " a second failed delivery attempt".
Again, CCTV showed the same driver walking up to The Front door, but This Time he carried no package in his hand, Mr de Vos said.
He stood at The Door , but did not ring the doorbell, he went on his phone to mark The Delivery as failed, and walked away, Mr de Vos added.
The Next day, The Package was delivered by another driver.
Steve de Vos" The parcel looked normal but after opening it, I was shocked to find a tin of Dog Food and some Eau de toilette instead of The Phone I had ordered. "
He immediately contacted Amazon and lodged a formal complaint against The Driver , but was told he would not be recredited The Purchase price and The Matter would be referred to a specialist team.
" As I had not received The Phone I had ordered, I placed an order for a replacement item shortly afterwards.
" A week later, I chased Amazon and the customer services representative agreed to refund me. "
Ethan Martin , 22, from Wednesbury, ordered a Panasonic Lumix camera and lens for £1,999, and it was sent to an Amazon hub counter, inside a shop, on 10 January.
He collected it and opened The Package in front of the shopkeeper, He Said .
" Inside there was two pairs of cheap Shoes - no camera to be Seen - it was horrible and disappointing, " Mr Martin said.
" I was worried about getting a refund, as I had spent so much money. "
The shopkeeper gave Mr Martin a copy of the CCTV, which clearly showed him opening The Box and showing the contents to the person behind The Checkout .
Mr Martin said despite complaining multiple times to Amazon, and telling them he had CCTV evidence, Amazon had not refunded him.
He Said he had since disputed the payment with his bank.
" I feel robbed, I Am £2,000 down, I really hope The Bank can Help Me , it is my Last Resort , " he added.
An Amazon spokesman added: " We work hard to create a trustworthy shopping experience by protecting customers, selling partners and Amazon from abuse and we have systems in place to detect suspicious behaviour.
" We Are investigating these specific cases and are in contact with the customers affected. "
Related TopicsSource of news: bbc.com