The BBC
| Use attributes for filter ! | |
| Originally published | July 28, 1977 |
|---|---|
| Authors | Tom Burns |
| Date of Reg. | |
| Date of Upd. | |
| ID | 2922670 |
About The BBC
Booking. com users angry at firm's response to hacks
... Dozens of people have contacted The Bbc to say they have lost money, with one saying she had been " failed" by the travel firm...
Stella Creasy: MP trolled as 'unfit mother' pushes for law change
... Shaking " I sat in the court clutching myself to stop myself from shaking because I was thinking about what this man was doing, and thinking about my family, " Ms Creasy told The Bbc...
Reindeer missing after escaping Elveden Christmas grotto
... A spokesperson for the estate told The Bbc on Monday that they were " still looking for them this morning, unfortunately"...
Smart meters: Almost three million still not working
... " One woman told The Bbc her energy company took more than £900 out of her account without warning, while another said her direct debit went from almost £200 a month to £2 and she now has to guess her usage to avoid getting into debt...
Spotify to axe 1,500 workers to save costs
... Commenting on podcast content, Mr Ek told The Bbc in September: " The truth of the matter is some of it has worked, some of it hasn t...
British lawyers could be sent to Rwandan courts as part of asylum plans
... The Bbc understands that Home Secretary James Cleverly could fly to Rwanda this week to finalise an agreement...
Ukraine war: Soldier tells BBC of front-line 'hell'
... The Bbc is not naming him to protect his identity...
BBC should be 'realistic' on licence fee - Sunak
...By James Gregory & Hannah CapellaBBC NewsThe Bbc should be " realistic about what it can expect people to pay" for the TV licence fee during times of high inflation, the prime minister has said...
Booking. com users angry at firm's response to hacks
By Liv McMahon & Joe TidyTechnology reporter & Cyber correspondent
Booking. com users have spoken of their anger at The Company 's failure to stop them falling victim to cyber-criminals.
For at least a year, fraudsters have been able to infiltrate its app and trick users out of hundreds of pounds.
Dozens of people have contacted The Bbc to say they have lost money, with one saying she had been " failed" by the travel firm.
Booking. com said it was implementing new safety features but there was " no Silver Bullet ".
The Company , which is one of the biggest hotel and holiday websites in The World , has not itself been hacked.
Instead, criminals have tricked their way into the administration portals of individual hotels that use The Service .
This enables them to send messages from the official app and fool customers into paying them instead of The Hotel .
This kind of fraud has been happening for More Than a year, but recently appears to have increased in intensity with hackers to seek more victims.
Colleen Marples, 44, from the Derbyshire Dales, lost £147 when booking a holiday in Egypt for her husband's 50th birthday in March.
After exchanging messages with who she thought was The Hotel in Cairo via the Booking. com app, she was sent a payment request. It had in fact come from scammers.
" I clicked on it not suspecting it was a scam, given it was in the same ongoing chat in the app, " she told The Bbc .
She has not been able to recover The Money from the website or her bank.
" It's not a high amount of money for Booking. com but it's a significant amount of money in Everyday Life .
" Booking. com have a duty to their clients and they've failed in this case. I Am still battling to get my money. "
Another British customer, who wished to remain anonymous, told The Bbc he lost £1,200 after being tricked through the app.
He is also fighting to get a refund and said he felt " extremely let down".
" I believe, as a customer that chooses to use the official platform Set Up by The Company , you can expect A Level of security and trust From Within that system. "
Meanwhile, Ian Robinson , 64, from Cumbria, described how hackers attempted to scam him twice for £122 And Then £283 at two unrelated hotels in separate towns, as he booked a Road Trip in the UK.
" Luckily, I phoned the hotels directly and so avoided getting caught, but when I reported it to Booking. com, they weren't interested, " He Said .
A spokesman for Booking. com said that there was no " Silver Bullet to eradicate all fraud on the internet" but that The Company 's security team were always monitoring and stopping new threats.
" We Are implementing new measures to assure the account security of both our customers and partners, including new security features to lock or block inactive partner admin accounts, which is where we have seen fraudulent activity take place once scammers get unauthorised access to The Hotel 's Booking account. "
The Company said it was also monitoring for suspicious activity on its app and disabling links being shared if The Chats appear illegitimate.
Related TopicsSource of news: bbc.com
