Shell Energy
| Use attributes for filter ! | |
| Ceo | Colin Crooks |
|---|---|
| Headquarters | Coventry |
| United Kingdom | |
| Founded | 2008 |
| Parent organizations | The Shell Petroleum Company Limited |
| Date of Reg. | |
| Date of Upd. | |
| ID | 1078629 |
About Shell Energy
Shell Energy Retail Limited, formerly First Utility, is a supplier of gas and electricity in the United Kingdom, based in Coventry. In October 2013 the company was ranked as the seventh largest supplier in the UK, making it the largest outside the Big Six.
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Energy customers hit with retroactive bills of exchange
...shocked If Clare received a Clear, an E-Mail from your energy supplier, Shell Energy last November, she was confused...
Energy customers hit with retroactive bills of exchange
shocked If Clare received a Clear, an E-Mail from your energy supplier, Shell Energy last November, she was confused.
your direct debit doubles had to almost £72 £130 Per month, in spite of to their account-so far, £148 in credit.
"I looked at my bills and thought: what on earth?", she says.
it had looked, In fact, Shell Energy , back to the last five years up to 2014 and decided That she was underpaying for its power. To cover the additional cost of € 512, increasing your direct debit.
Shell canceled invoices for Ms Crisp to the power consumption goes back to 2014however, energy companies are no longer allowed, this type of "catch-up" bills for a period of More Than one year.
to ensure That customers such as Clare would not have to fight financially, or self-inflicted, after the unexpected bills.
Shell says That the energy That as soon as he corrected the mistake of it. Clare's account will be refunded with the full amount of € 512 and your direct debit is changed.
He also added That all of its customer accounts were monitored by the "dedicated team".
Rising complaintsthe published Numbers That show by the Bbc News from the energy Ombudsman That it is solved 2,539 complaints about back-billing in 2019, The First full year in which the ban applied.
This was an increase of More Than a third, 1,903 of complaints in the year 2018. He also said other claims have been satisfied in the last year.
The energy Ombudsman is responsible for the search of complaints about the energy supplier if the customer is dissatisfied with the outcome or not timely reaction of The Company . It may also recommend a provider to change its decision.
Citizens Advice said it helped 2,691 people in England and Wales with the catch-up exchange in the year to November 2019.
billing errors are The Most common problem reported to the helpline, says The Charity .
That the typical back-bill was £1,160. In extreme cases, they exceeded £10,000.
'Very disturbing'Gillian guy, chief Executive of Citizens Advice , said That a "large and unexpected bill is Very worrying for anyone That receives him. "
Ms guy added: "the customers think That your gas or electricity provider billing incorrectly, please contact The Company directly in The First instance. "
A spokesman for the citizens, added the officer, to get That energy companies were "in the grip" with the new rules for the accounting.
She Said : "It is important to note, however, argue That any decision to back-billing complaint, or can't take part due to an error on the energy supplier, with the new rules correctly. "
How have to change The Rules of the game?Starting in may 2018, energy companies were banned from back-billing domestic customers for energy used More Than 12 months ago.
Re-issued for invoices in General, if the suppliers don't appreciate the bills, if you still receive them on a regular basis the meter readings. As soon as a company the readings, has, please send a catch-up change in the expected battery charge was too low.
The ban began in November 2018 for the smallest companies.
The only exception to this is if the customer is prevented the companies from making a read.
Some of the biggest suppliers already had before the ban as part of a voluntary agreement.
Dented confidenceClare first of all, The First utility program fell in may 2014. But after The Company of the takeover by Royal Dutch Shell , it was renamed.
"I was told I must do something - and it changes nothing. I stayed with them because everything is the same," she says.
Clare said, she was confused, why she's a great "back-billing" of the supplier, the exact meter readings.
"I had installed a smart meter in the year 2017. But even before That , if I have the meter readings by sending, you were exactly and you may have used bill me for exactly what I have. "
Although the Shell has a fixed energy of the error, receive a large catch-up bill, dings, Clare trust in the provider.
She Said : "I am absolutely going to be my contract with you. It might cost me £100 in exit fees, but with the way That I feel, I want you with even more of my custom. "
If you think you might have already wrong in the bill, and offer advice on their websites.
royal dutch shell, personal finance
Source of news: bbc.com
