Royal Mail
| Use attributes for filter ! | |
| Web site | www.royalmail.com |
|---|---|
| Headquarters | London |
| United Kingdom | |
| Ceo | Rico Back |
| Number of employees | 161,136 (2017) |
| Revenue | 9. 776 billion GBP (2017) |
| Subsidiaries | Parcelforce Worldwide |
| General Logistics Systems | |
| Can't match this number to a carrier | |
| Date of Reg. | |
| Date of Upd. | |
| ID | 420643 |
About Royal Mail
Royal Mail is a postal service and courier company in the United Kingdom, originally established in 1516. The's subsidiary, Royal Mail Group Limited, operates the brands Royal Mail and Parcelforce Worldwide.
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Royal Mail fined £5. 6m for missing delivery targets
Royal Mail has been fined £5. 6m by the regulator for failing to meet its first and second class delivery targets.
Ofcom said that in 2022-23, Royal Mail only delivered 73. 7% of first class mail On Time and 90. 7% of second class mail On Time .
It said Royal Mail had breached its obligations by missing targets " by a significant and unexplained margin".
This caused " considerable harm" to customers, and Royal Mail did not take sufficient action to prevent it.
Under Ofcom's rules, Royal Mail has to deliver 93% of first class mail within one working day and 98. 5% of second class mail within three Working Days .
It also has to complete 99. 9% of delivery routes for each day on which a delivery is required.
" Clearly, the pandemic had a significant impact on Royal Mail 's operations in previous years. But we warned The Company it could no longer use that as an excuse, and it just hasn't got things back on track since, " said Ian Strawhorne, Ofcom director of enforcement.
" The Company 's let consumers down, and today's fine should act as a wake-up Call - it must take its responsibilities more seriously. We'll continue to hold Royal Mail to account to make sure it improves service levels. "
Related TopicsSource of news: bbc.com
