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Richard Lim

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Richard Lim Life story


Wilko shops set to return to the High Street before Christmas

Wilko shops set to return to the High Street before Christmas
Oct 27,2023 5:31 am

... Richard Lim, chief executive of Retail Economics, suggested that the new shops would be able to benefit from the scale and systems that The Range has in place...

What has gone wrong at Wilko?

What has gone wrong at Wilko?
Aug 3,2023 11:41 pm

... Woolworths gapAlthough the brand is beloved by Brits, Richard Lim, boss of the Retail Economics consultancy, said: " Sadly, sentiment doesn t ensure commercial success...

Chilli crab: The woman behind Singapore's beloved dish

Chilli crab: The woman behind Singapore's beloved dish
Feb 18,2023 12:11 am

... Alongside the original version of chilli crab, these dishes are still being served at the 1,000-seater Roland Restaurant, which is run by her sons Roland Lim, 65, and Richard Lim, 60...

Black Friday: Cost of living crisis may hit sales rush

Black Friday: Cost of living crisis may hit sales rush
Nov 24,2022 9:31 pm

... Retail expert Richard Lim told the BBC he was expecting Black Friday to be a more " muted affair" with sales down on last year...

Primark pledges no more price rises as costs soar

Primark pledges no more price rises as costs soar
Nov 8,2022 4:31 am

... Although it warned that profits could take a hit this financial year as the business faces cost increases, Richard Lim, boss of the Retail Economics consultancy, said they were " impressive" results against a " harsh economic backdrop"...

Cost of living: 'I owe my mum £6,000 but I can't stop spending'

Cost of living: 'I owe my mum £6,000 but I can't stop spending'
Jul 15,2022 6:30 am

... " This group of squeezed spenders is interesting, precisely because it s counterintuitive, " Richard Lim, head of Retail Economics, told the BBC...

Tesco shopper's plea to bring back till staff

Tesco shopper's plea to bring back till staff
May 18,2022 11:35 am

... Shape of things to come? At the time Richard Lim, chief executive of retail analyst group Retail Economics, said the move was " reflective of the way the wider industry is heading"...

Tesco vows to rein in prices as profits treble

Tesco vows to rein in prices as profits treble
Apr 13,2022 12:35 pm

... Commenting on Tesco profits, chief executive of Retail Economics, Richard Lim said the increases were " mightily impressive"...

Tesco shopper's plea to bring back till staff

Mar 2,2022 1:16 am

A Tesco shopper is urging the supermarket to " stop replacing people with machines" after she struggled to use The Store 's self-service checkouts.

Pat Mccarthy , 69, started a petition calling for more cashiers on tills because " you can't speak to a machine".

She is one of the many who complain self-service tills are too slow or hard to use, and her petition has been .

Tesco said staff were always on hand to help at either type of checkout.

Ms McCarthy, from Brentford in West London, said she began her campaign after visiting the Tesco Extra in Osterley where She Said three quarters of the tills were self-service.

" These new tills are not accessible for people who don't have credit cards and can only use cash or those with little confidence to use these self-service card-only tills - Myself included, " she wrote on her

The Volunteer , who helps people with disabilities, told The Bbc there were five or six staffed tills but she faced a 30 minute wait due to queues.

" You do need some self-service for The People who find them more convenient but just fewer, " She Said .

Ms McCarthy said she loved chatting with checkout staff as she lives on her own, but " now that experience has been Taken Away from me".

A Tesco spokesperson said: " Our colleagues and the friendly service They provide are absolutely vital to our stores and will always be on hand to help our customers, whether They are Checking Out at one of our colleague-operated or self-service checkouts. "

Ms McCarthy is not alone. than staffed ones despite being billed as being faster.

Others find them annoying. In 2015, Morrisons brought back staff at 1,000 " express" checkouts after finding that 67% of customers felt nervous using self scanning tills.

The Twitter hashtag #BringBackTescoStaff has been used More Than 3,000 times as shoppers share Ms McCarthy's petition and their own experiences.

The Bbc is not responsible for the content of external sites.

Another customer Steve tweeted: " Being on the autistic spectrum, I find self service tills a godsend as I don't have to queue anxiously waiting, knowing I have to speak to someone. "

Tesco said it introduced self-service checkouts nearly 20 years ago to give customers a choice and all of its stores had both options.

In October, the supermarket converted its store in High Holborn in Central London into a which allows customers to shop and pay without using a checkout.

Shape of things to come?

At The Time Richard Lim , chief executive of retail analyst group Retail Economics, said The Move was " reflective of The Way the wider industry is heading".

According to one estimate, The Number of self-service checkouts in stores worldwide was forecast at 325,000 in 2021 - up from around 200,000 in 2013.

Adam Leyland, editor of The Grocer magazine, said The Decline in The Number of staffed tills in supermarkets reflected shopper preference for Getting In and out quickly.

He Said : " On my High Street, the new Amazon Fresh store with the fancy just-walk-out tech is always empty, whereas the new deli, four doors down employs six to eight people on each shift and is rammed to the gills.

" It shows that many shoppers still value great Customer Service and human interaction and technology won't always win. So supermarkets will need to listen hard as The Market evolves and cater for all needs. "

Do you prefer to use self-service or staffed tills when you go to the supermarket? Do you need one or The Other ? Email .

Please include a contact number if you are willing to speak to a BBC journalist. You can also get In Touch in The Following ways:

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Source of news: bbc.com

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