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Patient is a subsidiary of EMIS Health. First launching in 1996 as a directory of UK websites providing health related information, the company now provides digital healthcare products to the general public in the form of Patient. info and Patient Access.

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Some ambulance callers to be told go elsewhere

Jan 23,2022 4:29 am

By Nick TriggleHealth correspondent

A new way of screening ambulance Calls is to be introduced across England in an effort to improve Response Times .

Nhs England is asking ambulance crews to review which Calls other than those categorised as immediately life threatening can be treated elsewhere.

The Calls - known as category Two - include emergencies such as heart attacks and strokes.

But the category also covers some that may not need such a fast response, such as burns and severe headaches.

About 40% of Calls classed as category Two by call handlers will now receive callbacks from a doctor, nurse or paramedic to see whether there is an alternative to sending an ambulance.

In trials in London and across the West Midlands , nearly half of those receiving a callback were advised to go instead to an urgent treatment clinic, their GP or a pharmacist.

And Nhs England is now asking The Other eight ambulance services in England to adopt the approach.

How are your local NHS services coping this winter?

Enter a postcode to find out. Eg ‘B1 1RF'

Last updated: Thursday 9 February

About the data

Data for England is shown by NHS Trust , where The Trust includes at least one hospital with a Type 1 A&E department. Type 1 means a consultant-led 24 hour A&E service with full resuscitation facilities. Data for Wales and Scotland is shown by Health Board and in Northern Ireland by Health and Social Care Trust .

When you enter a postcode for a location in England you will be shown a list of NHS trusts in your area. They will not necessarily be in order of your closest hospital as some trusts have More Than one hospital. Data for Wales and Scotland are shown by NHS board and by Health and Social Care Trust in Northern Ireland .

Comparative data is shown for a previous year where available. However, where trusts have merged there is no like-for-like comparison to show. Earlier data is not available for all measures, so comparisons between years are not always possible.

A&E attendances include all emergency departments in that Trust or health board, not just major A&E departments, for example, those who attend minor injury units.

Each nation has different target times for some of the measures shown, therefore comparisons between them may not be possible.

A modern browser with JavaScript and a stable internet connection are required to view this Interactive .

Last Year , most ambulance callouts, nearly five million, were for category-Two emergencies.

In December, they took, the worst Response Times on record.

In January , - But The Target is 18.

Prof Julian Redhead, of Nhs England , said: " This New System will allow a conversation between a nurse and paramedic or a doctor and the Patient - and between them, they'll be able to decide whether an ambulance is The Best response or whether no ambulance is required and they're better cared for in a different environment.

" It's really important that people know it doesn't mean anyone loses their place in the queue [while they are assessed].

" What it does is provide more individualised care for a Patient But also allows us to free up the resource for our most vulnerable patients, patients who will have had strokes and heart attacks. "

Nhs England said ambulance services would be expected to move to the New System in The Next couple of weeks But it would be kept under review as it bedded in.

Sir Julian Hartley, chief executive of NHS Providers, which represents ambulance services, called it a " welcome step".

But he added: " Pressures in The Ambulance service are linked to pressures across the whole system.

" We need to Focus On reducing high bed occupancy, increasing bed capacity and tackling delayed discharges through increased investment in social care and community services. "

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Source of news: bbc.com

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