Metro Bank
| Use attributes for filter ! | |
| Web site | www.metrobankonline.co.uk |
|---|---|
| Customer service | 00 44 20 3402 8312 |
| Headquarters | London |
| United Kingdom | |
| Founders | Vernon Hill |
| Number of locations | 65 Stores |
| Executives | Craig Donaldson |
| Vernon Hill | |
| Date of Reg. | |
| Date of Upd. | |
| ID | 644470 |
About Metro Bank
Metro Bank plc is a retail bank operating in the United Kingdom, founded by Anthony Thomson and Vernon Hill in 2010. At its launch it was the first new high street bank to launch in the United Kingdom in over 150 years. It is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index.
Bank branch closures hits Prime Minister Rishi Sunak's constituency
... The move comes a day after Lloyds Banking Group said it would shut 45 branches next year, and Metro Bank announced a review of opening hours...
Metro Bank to review seven day opening and cut jobs
...By Tom EspinerBusiness reporter, BBC NewsMetro Bank has said it will review whether to stay open seven days a week as it also revealed plans to cut 20% of its workers...
Metro Bank shareholders to vote on rescue deal
...Metro Bank shareholders are to vote later on whether to back a rescue deal aimed at securing the bank s future...
Metro Bank has a limited future, claims co-founder
...Metro Bank faces a " limited future" if it continues with its strategy of focusing on High Street branches, the co-founder of the bank has said...
Metro Bank strikes deal to shore up balance sheet
...Metro Bank has struck a deal with investors that it says will secure its future after newspaper reports suggested it needed to raise cash to shore up its balance sheet...
What's going on at Metro Bank?
...By Lora JonesBBC NewsMetro Bank s shares slumped on Thursday after reports it is looking to raise millions to boost its balance sheet...
Metro Bank shares plunge on reports of urgent fund raising
...Metro Bank s shares have plunged after reports it is seeking to raise millions to bolster its finances...
Which banks do customers love or hate?
...Metro Bank has taken top spot in an official survey of customers satisfaction with their banks, with the Royal Bank of Scotland ranked bottom...
Which banks do customers love or hate?
Metro Bank has taken top spot in an official survey of customers' satisfaction with their banks, with The Royal Bank of Scotland ranked bottom.
Despite Metro's share price having been hit, in part, by errors in the way it accounted for some of its lending, The Bank overtook First Direct to go top.
Some 83% of its personal customers said they would recommend The Bank to their family and friends.
The rankings are published every six months by the UK's competition body.
Banks must prominently display the results in branches, on websites and apps, with the aim to encourage competition on Customer Service .
The rankings are drawn from the views of 16,000 people (1,000 from each Bank ), who were asked how likely they would be to recommend their account provider to friends and family.
For personal banking, Metro Bank - which started operating in the UK in 2010 - was The Most popular.
It has had a relatively tough few months in terms of its share price, but was second in the customer satisfaction ratings six months ago and has now taken top spot.
A Metro Bank spokesman said: "Our offering is simple. We believe in providing the very best in service and convenience for both consumers and businesses, and this latest set of results speaks for itself. "
It has switched positions from six months ago with First Direct , with the Nationwide Building Society maintaining its position in third.
The Royal Bank of Scotland was bottom of the 16 banks on. It scored poorly on services in branches.
On The Day that its parent company RBS announced, the survey revealed that fewer than half (47%) of Royal Bank of Scotland personal current account customers said they would recommend The Bank .
Among the various categories, Tsb - which suffered a major IT failure that led to The Departure of its chief executive last Year - Finished bottom of online and mobile banking services. Clydesdale Bank was bottom on the ranking of overdraft services. HSBC-owned First Direct , which has no branches, was top of both these categories.
Business bankingNearly 20,000 small businesses were also asked about Customer Service at banks, resulting in.
Swedish import Handelsbanken was ranked top with an 85% satisfaction rating, with a particularly strong showing in The Relationship and account management category (91%).
Metro Bank was second and Santander third. Tsb was bottom of the 14.
Andrea Coscelli, chief executive of The Competition and Markets Authority, which published the results, said: "We introduced this survey last August so that people can see exactly how well banks are treating their customers.
"If people are unhappy with the Customer Service they are currently getting, I would encourage them to look at the results and think about switching to a better performing Bank . "
uk banking, personal finance, competition and markets authority
Source of news: bbc.com
