Deirdre Hutton

---

Thomas Cook customers who had booked holidays with The Company have filed 60,000 refund forms in The First hours after the operation, there is a special website for The Process has been started.

The civil aviation authority said, was The Process is now running smoothly, after some initial delays, caused by high demand.

customers had complained that they had tried to submit the application several times, but always get errors.

CAA blamed "unprecedented demand" and urged users to try at a later time.

overall, the aviation regulatory authority must refund some than 360,000 customers

It will take said 60 days for people to get their money back to the CAA.

"We would like to thank Thomas Cook customers for their patience during the peak claims period earlier today," the CAA said in a tweet.

Several people, told the BBC earlier on Monday, but if you tried, you get a message that say "an unhandled error occurred during the processing of this flow. Please contact your administrator".

Joly Shapley told the BBC he had tried, in his claim at 08:16 BST, but without success.

"at 8:20 PM I called your Hotline and after 10 Minutes I got through to a call handler, the. suggested I try later. You assured me that [it was] no problem, several attempts, but told me that you allowed my claim over The Phone .

"Since then, I have seven more attempts to complete this online form. Unfortunately, although the CAA had to be extra seems time for the preparation for this process, it is to fragile for his purposes," he said.

Sue Nicolson said she had tried to submit your claim, a dozen times.

"The 60-day period for the refund will begin to wait once you have received The Claim , so how much more are we going to have, to the thousands of pounds that we are guilty for a vacation we were leaving for this Friday ? "She Said .

The CAA, said the people, who were paid with direct debit, get your money back from the 14 October.

Everyone who bought a package holiday with Thomas Cook Organiser's Licence scheme (Atol) will be covered by the Air Travel. Customers would receive an Atol certificate when you booked. This means that the cost of any holiday booked with the collapsed Company will be refunded.

CAA started the refund site as the last flight to bring back tourists, the repatriation landed in emergency on Monday Morning .

The Few remaining passengers, which is not a CAA-organized the flight must make their own plans, although this is covered to be reimbursed by the Atol scheme.

CAA chair Dame Deirdre Hutton said she was "deeply relieved" that the "Operation Matterhorn", the two-week operation was to return to 150,000 people to the UK after The Package holiday Company collapsed in the last month.

"the employees have worked like animals to help 24 hours A Day , each, but that was just a task, it is now up to two," She Said , referring to the refund process.

employee leave without pay

the employees of the collapsed Company were not paid for September and Approximately 9,000 employees in the UK must apply for their salary and redundancy payments in connection with the

were left unemployed when the economy fails, in a last-ditch rescue deal.

The travel Company collapsed in the Early Hours of the morning of the 23. In September, after the fail rescue funds from their banks.

A request has been started, The Business , energy-and industrial-strategy - the Committee, with MPs focus on the Board of Directors members of the management of The Company .

The Financial Reporting Council, the accounting watchdog, is also investigating the auditing of The Company .

travel & leisure industry, thomas cook collapse, companies, thomas cook group

Source of news: bbc.com