Silicon Valley S4E6
| Use attributes for filter ! | |
| Movies/Shows | Silicon Valley |
|---|---|
| Air date | May 28, 2017 |
| Episode number | 6 |
| Season number | 4 |
| Directors | Clay Tarver |
| Writer | Graham Wagner |
| Shawn Boxe | |
| Date of Reg. | |
| Date of Upd. | |
| ID | 1103073 |
About Silicon Valley S4E6
Richard crosses paths with a contentious figure from Pied Piper's past; Erlich reaches out to Monica and Laurie in search of a new endeavor; a launch gone wrong finds Dinesh and Gilfoyle at war, while Jared tries to keep the peace.
Bangor social housing residents living in 'unsafe' conditions
... How is that safe? What if there was a fire? " Their Customer Service just isn t good enough...
Retail giants call for more abuse protection for workers
... Jo Causon, chief executive of the Institute of Customer Service, wrote in the letter that it is " disheartening" to have to report on the " unacceptable level" of abuse faced by workers in customer-facing roles again...
HSBC scraps Welsh language phone line
... " Conservative shadow Welsh language minister Samuel Kurtz called the ending Welsh language Customer Service line " bitterly disappointing"...
Leeds Bradford Airport plane recovery continues ahead of reopening
... " TUI customers due to travel on their holiday today will depart from Manchester Airport and have been contacted directly by our Customer Service team...
Energy firms ordered to contact struggling customers
...By Kevin PeacheyCost of living correspondentEnergy firms have been told to contact customers who miss payments as the regulator cracks down on poor Customer Service standards...
MPs call for energy bill help to stave off winter crisis
... Mr MacNeil said that energy firms needed to make " a drastic improvement in Customer Service and empathy" for people facing tough times...
Ryanair and family locked in £165 check-in row
... As it was an early morning flight, the employee could not phone Ryanair s Customer Service to investigate the problem as it was not yet open...
Threat to Irn-Bru supplies as driver strike begins
... " We have contingency plans in place to maintain Customer Service and we will continue to work with Unite representatives and Acas to find a positive and constructive resolution...
HSBC scraps Welsh language phone line
By Elliw GwawrBBC Wales political correspondent
HSBC bank has been criticised by politicians after announcing that it will no longer offer a Welsh Language phone line in the New Year .
From 15 January customers will only be able to contact The Bank in English.
Its Managing Director wrote to Senedd members (MSs) saying the decision was not " taken lightly" and apologising for the " disappointing news".
Labour, Conservatives and Plaid Cymru politicians urged HSBC to reverse the decision.
HSBC has closed 12 branches in Wales in the Last Year .
Education and Welsh Language Minister Jeremy Miles said he was " disappointed" to hear The News .
" Increasing the use of Welsh is a priority for me, and I want us to have as many opportunities to use Welsh as possible in our daily lives, " He Said .
" I will be discussing this matter with the Welsh Language commissioner, who has already written to HSBC, to see what can be done to ensure that the Welsh Language service remains, and is equally easy to access in both languages. "
Conservative shadow Welsh Language minister Samuel Kurtz called the ending Welsh Language Customer Service line " bitterly disappointing".
" With high street banks shutting their branches, leaving holes in our high streets, telephone banking has been a lifeline for A Number of customers, " He Said .
The Bank said that the Welsh Language line was " no longer being fully utilised" and there has been a " steady decline" in its use.
" We receive 22 calls into The Line each day, compared to 18,000 into our English-speaking agents. "
For those who want to continue discussing their banking in Welsh, HSBC said they can get a call back in Welsh " within three working days".
This has been criticised by Mr Kurtz as being " a bit of a token gesture from a bank which at One Time claimed to be the 'The World 's Local Bank '".
'All customers are able to bank in English'Alyn and Deeside MS Jack Sargeant called on HSBC to " reverse this decision immediately".
" Branch closures have already limited Welsh Language services for customers in Cymru and this will limit their banking experience even further, " He Said .
In her letter HSBC Managing Director Oliemata O'Donoghue gives assurance that that all other Welsh services offered would remain in place, including " Welsh speaking colleagues in half of our Welsh branches" and a " full translation service" in some of its branches.
" Whilst we understand it is not their First Choice , we have confirmed that all customers are able to bank in English, " She Said .
The Bank said it will support customers who call frequently or " hold vulnerabilities" to advise them of The Change and explain how they can continue contacting them and have their concerns addressed.
Related TopicsSource of news: bbc.com
Silicon Valley S4E6 Photos
