Craig Tracey

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Georgia said she had "the fight with the Carrot back and forth, to try and ensure that you will not cancel my policy"

Young People are threatened that their car insurance cancelled because of a malfunction, the a app, the aims of the policy more affordable, the BBC told.

Carrot insurance uses the mobile phone data to measure, trip length, acceleration, and braking, But some say that it often works, or incorrect recording of data.

Tory MP Craig Tracey asked a question, whether it is "fit for purpose".

Carrot said it was "extremely sad", some of them had a "bad experience".

He said: "the vast majority" of Young People , the app helps to reduce your premiums and improve their driving safety.

'Rewarded good journey'

Carrot insurance describes his Better drivers app as "a clever bit of technology that used to Dodge 'telematics' to measure acceleration, braking, and The Number and length of journeys that you make".

users can then be rewarded for a good ride.

The premise is to help lower the car insurance for Young People , the figures are traditionally higher prices, as they are considered more At Risk of an accident.

Most of the telematics services to be performed, which consists of a Black Box , which is a small device fitted to a car that records the data when it is driven.

But the Carrot of insurance is the Better driver policy is based exclusively on GPS and Bluetooth and requires a WiFi or data connection.

More Than 20 Young People , told the BBC's Victoria Derbyshire program do you have problems with the app, in some cases, allowing you to cancel your insurance, or the end of the policy itself.

'I was on a train'

the individual, said to the BBC, the app had taken, like driving, while you are actually with the Bike or The Train .

The person on The Train was marked as the acceleration, the said Carrot , "can occur in some very rare cases, if the customer pair your cell phone to a additional Bluetooth device".

A woman, the 28-year-old Jess, said Carrot cancelled your policy in December 2018, because it was not working with the app, you said, right.

"in the end, I lost two years no claims discount," she told the BBC.

"I have a new policy now, however, the waiver explained meant it cost me £1,600. "

Carrot said, it was "" be compensated for all those customers", which the BBC had the attention of you.

Layla said, to work the app stopped for you after it has been updated

Others have told the BBC their holidays were not recognized correctly by the app.

Layla, 22, said after the app has stopped working updated in December.

"[Carrot ] by E-Mail to tell me: 'If you close the app, your car will cancel your insurance,'" She Said .

"Then I was like, 'Oh my God', to panic. "

Carrot said that if the Better drivers-began App has been updated, "Layla, for recording travel exactly as expected".

Georgia, a 22-year-old barista from Leicester, said she was "fighting with the Carrot -and-forth, to try and ensure that they cancel to play my politics," according to the app "started".

Carrot said it was "actively looking to solve," the thing with Georgia.

"Not fit for purpose'

Conservative MP Craig Tracey , the Chairman of the all-party parliamentary group for insurance and Financial Services , said it was good that the industry had realized to challenge Young People faced, the price cheap insurance goes.

But , he said, while some technological progress was "really, really positive," there was a need to ensure that regulation is kept.

"It doesn't seem like the technology [in the case of the Carrot insurance] does not work, is fit for the purpose. So, it really needs to be tested.

"It's a error somewhere along The Line ," he said.

Craig Tracey MP said needed regulation to keep pace with the advances in technology

He called to examine the Financial Conduct Authority (FCA).

The FCA has told the BBC that for the second half of 2018, Carrot insurance, the majority of complaints in relation to the size of The Company had.

Carrot insurance, said in a statement when the Problem with its app "was obviously in April 2019, we were as quickly as possible, to make things right and prevent someone else with similar problems or disadvantaged in any way.

"We are constantly developing and improving our technology to provide The Best products and services for our customers. "

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Source of news: bbc.com