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Consumer Council

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CeoGilly Wong Fung Han
Founders Kan Yuet-keung
FoundedApril 1974
Agency executives Wong Yuk-shan
Annual budgetHK$84 m (2010/11)
HeadquartersHong Kong
Date of Reg.
Date of Upd.
ID3052957
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About Consumer Council


The Consumer Council is an independent statutory authority in Hong Kong, established in 1974 and formalised in April 1977 under the Consumer Council Ordinance. Its role is to enhance consumer welfare and empower consumers to protect themselves.

Storm Ciarán: Flooding and damage hits homes across UK

Storm Ciarán: Flooding and damage hits homes across UK
Nov 2,2023 3:21 pm

... St Helier-based Carl Walker, the chairman of Jersey s Consumer Council, said his family were woken by hailstones at midnight, which he said had stuck together to create " golf ball-sized lumps of ice"...

Water pollution: Tory MP says he swam in sewage as a child

Water pollution: Tory MP says he swam in sewage as a child
May 18,2023 3:30 pm

... Emma Clancy, chief executive of the Consumer Council for Water (CCW), said this could mark a " turning point in water companies taking ownership of tackling the challenges facing the sector"...

Thames, Yorkshire and South West Water bosses refuse bonuses over sewage spill

Thames, Yorkshire and South West Water bosses refuse bonuses over sewage spill
May 9,2023 1:31 pm

... Openness and transparency The move by the three chief executives has been welcomed by the Consumer Council for Water...

Water bills to increase by most in almost 20 years from April

Water bills to increase by most in almost 20 years from April
Feb 1,2023 8:51 pm

... " More uncertainty But watchdog the Consumer Council for Water (CCW) said that many customers who cannot afford their bill " slip through the net" due to a " postcode lottery" of regional variations in billing...

Why are water bills rising more in some areas?

Why are water bills rising more in some areas?
Mar 21,2022 3:31 pm

... Are customers paying for environmental failings? Customers currently do not pick up the costs of fines imposed on water companies due to failures to meet standards, according to the Consumer Council for Water (CCW)...

P& O treatment of workers a disgrace says Sir Jeffrey Donaldson

P& O treatment of workers a disgrace says Sir Jeffrey Donaldson
Mar 19,2022 11:04 pm

... " Meanwhile, the Consumer Council has said customers who have had sailings cancelled or re-routed should be entitled to compensation as well as reimbursement...

P& O treatment of workers a disgrace says Sir Jeffrey Donaldson

Mar 19,2022 11:04 pm

DUP leader Sir Jeffrey Donaldson has branded P& O Ferries " a disgrace" for The Way it sacked 800 workers.

Many workers that it would be " their final day of employment".

P& O sailings between Larne and Cairnryan have been disrupted since then.

It could be from the County Antrim port.

" I think that The Way that these workers were treated by P& O is an absolute disgrace, " Sir Jeffrey said.

" We will do everything in our power at Stormont and at Westminster to ensure that they [the workers] get support and that we help Larne Port recover from this situation, so that ferry services - the vital links between Northern Ireland and the rest of the United Kingdom are sustained going forward. "

Meanwhile, the Consumer Council has said customers who have had sailings cancelled or re-routed should be entitled to compensation as well as reimbursement.

The Council 's Richard Williams said if a ferry is cancelled The Company has to offer a full reimbursement or a re-routing on the same route

" As P& O had been unable to arrange a re-routing they have asked customers to book through Stena as an alternative, " He Said .

" In doing that, P&0 will treat them as they've re-routed them themselves As If they're actually using the P& O ticket in which case they'll be entitled to make an application for compensation for delay and any expenses. "

P& O sailings between Larne and Cairnryan without notice.

Alternative routes have been offered elsewhere in the UK.

Government review

In a statement, a spokesperson for P& O said: " To try to minimise disruption for our customers, we contacted everyone we could reach.

" If any passengers have any queries about travelling With Us , we encourage them to get In Touch with our customer services team.

" Our aim is to have The First of our services running again in The Next day or two as we lose £1m A Day for each day they are Not Moving . "

All P& O Ferries contracts across government will be reviewed in response to The Way it sacked 800 workers.

A Department for Transport spokesperson could not provide details on the Current Value of government contracts awarded to P& O Ferries.

However, Labour Party analysis of The Public sector contracts database Trussle found The Company had received £38. 3m in taxpayer-funded contracts since December 2018.



Source of news: bbc.com

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