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Christian Grönroos

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Gender Male
Age 77
Date of birth January 16,1947
Zodiac sign Capricorn
Born Helsinki
Finland
AffiliationsHanken School Of Economics
Education Hanken School of Economics
Svenska normallyceum i Helsingfors
NationalityFinnish
Parents Anni-Liisi of Sabel
Kaarle Einari
InterestsMarketing
Date of Reg.
Date of Upd.
ID588386

Service Management and Marketing: Customer Management in Service Competition
Strategic Management and Marketing in the Service Sector
Service Management and Marketing: Managing the Moments of Truth in Service Competition
Service Management and Marketing: A Customer Relationship Management Approach
In Search of a New Logic for Marketing: Foundations of Contemporary Theory
From Marketing Mix to Relationship Marketing: Toward a Paradigm Shift in Marketing
An Applied Service Marketing Theory
Defining Marketing: A Market-oriented Approach
The Marketing Strategy Continuum: Toward a Marketing Concept for the 1990's
Developing the Service Offering: A Source of Competitive Advantage
The Nature of Service Marketing
Relationship Marketing: Interaction, Dialogue and Value
Service Marketing Theory: Back to Basics
A Relationship Approach to Marketing: The Need for a New Paradigm
Economics and marketing : essays in honour of Gösta Mickwitz
The Rebirth of Modern Marketing: Six Propositions about Relationship Marketing
Service-oriented Strategies in Industrial Marketing
Service-oriented International Marketing Strategies: An Overview
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Christian Grönroos Life story


Christian Grönroos is a Finnish academic focused on service and relationship marketing. His research interest is to "develop marketing based on a service logic: promise management and marketing; transforming manufacturing into service business."

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