Brad Cleveland
| Use attributes for filter ! | |
| Gender | Male |
|---|---|
| Books | Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment |
| Call Center Management on Fast Forward: Succeeding the New Era of Customer Relationships | |
| ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals | |
| Call Center Operations Management Handbook and Study Guide | |
| Call Center Leadership and Business Management Handbook and Study Guide | |
| Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Engagement | |
| ICMI's Pocket Guide to Call Center Management Teams: A Convenient, Portable Reference of Terms from ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals | |
| Date of Reg. | |
| Date of Upd. | |
| ID | 1440717 |
Brad Cleveland Life story
Brad Cleveland is an author, public speaker, and consultant who focuses on customer service, call centers / contact centers, technical support centers, social media, and other customer-facing environments. He was one of two initial partners in ICMI, joining founder Gordon F. MacPherson, Jr. in 1991.