A Guide To Help Desk Concepts, Second Edition
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| Google books | books.google.com |
|---|---|
| Originally published | 1999 |
| Authors | Donna Knapp |
| Date of Reg. | |
| Date of Upd. | |
| ID | 2169416 |
About A Guide To Help Desk Concepts, Second Edition
A Guide to Service Desk Concepts, Third Edition, discusses the different types of service desks that exist, how they are measured by the organizations they support, the varying roles and skills required . . .