West Sussex

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bride and groom say they cost thousands of pounds to the cancellation and postponement of fees for Weddings that will not go ahead because of the coronavirus lockdown.

While the majority of The Wedding companies in the UK have been flexible, there is a growing number of Couples are Locked In the whole of the UK in a fight with venues to get your money back.

Adam Gibbs , 36, and Sarah Summerskill, 33, from Woking, was said to be your dream day in May was because of the social distancing restrictions, But they would still have to pay The Venue an 80% cancellation fee.

the planning of their wedding was had for The Last 18 Months and were supposed to be married in Cain Manor in Surrey on 9. May - One of five venues part of the Bijou Weddings group. Your wedding package costs £17,000, and the pair has So Far Paid £13,000.

However, the site has now cancelled The Event and told them, you have to pay a cancellation fee in the amount of 80% of the Total cost of The Wedding , in your wedding contract. They were instructed to claim The Money -the insurance company And Then re-book The Wedding .

But the couple had denied their insurance claim on the basis that the cancellation of The Wedding and the closure of The Venue resulted from a state order, and you will feel "lost and Hopeless ".

Adam Gibbs and Sarah Summerskill were meant to Get Married in May

"The place of 13,000 pounds of our money still and are still additional payments [to meet the cancellation fee] in The Next week. It is not the kind of money you find down the back of the sofa," Mr Gibbs told The Bbc .

"It seems absurd to us that a place can cancel on us And Then us 80% [of the cost] calculate without the provision of a service. "

First of all, Bijou Weddings informed the couple that they had to pay the full cancellation fee for The Wedding package, which is £13,600. Since the couple had Paid £13,000, this would mean that The Wedding company owed a further £600.

the times said, But Bijou is high then, it would be willing to rebook free of charge your wedding date to Another date in the year 2020.

Bijou Weddings says that if the customers are able to claims against the insurance company and get a cancellation refund the cost, then offer you alternative dates later this year or in the year 2021 or 2022 for a rebooking, Weddings , and the new wedding collected would be 2019 package prices. The Company said it would also throw in a free bar float of £1,000.

And for customers who do not have insurance, or could not claim, insurance, Bijou Weddings says it is a reposting of Weddings for free and also offer alternative dates, But only in 2020, and The Wedding dates were not on Fridays or Saturdays.

customer complaints

Some Couples are still dissatisfied with the opportunities given to you by Bijou Weddings But .

Jack Trowsdale, 27, and Claudia Dickens, 25, from West Sussex , was already £21,000 Paid for their wedding on May 12. June in Botleys Mansion - a Bijou place - if it was canceled.

"We'd saved so long and hard for you, and not only, The Wedding is off, But told they will think you owe them money for A Wedding , that does not happen at all. It is unbelievable almost," said Mr Trowsdale.

The couple, who have both had reduced their wages and hours of work because of The Virus . You said The Bbc , the excitement of planning your big day, it was replaced by the stress of a full court proceeding.

you have been an alternative offered to date is The Wedding destroyed on One day of the week without additional costs, But are looking for a full refund as "The Ordeal " their hopes on a very special day.

Sam Cutmore-Scott, Managing Director of Bijou Weddings , said: "In 25 years time high, this is the First Time our rooms were forced to close. I should not times point out that Bijou terminated voluntarily or arbitrarily, all high - it was forced to close, event venues and Weddings caught up in the government, the social distancing restrictions.

"so We have tried to accommodate the needs of Couples , which is charged immediately, while still meeting our obligations to customers who have booked Weddings respect, in the year 2021 and Beyond . "

pairs, which splashed on dream-Weddings , say they will fight new dates have been booked

He added that a majority of the Couples had successfully booked again for a later time.

But Bijou Weddings , defended to keep his decision, the cancellation fees: "cancellation fees will protect us from cancellations in an industry where the average engagement and pre-sale period of 23 months.

"Couples protect themselves against unforeseen circumstances by wedding insurance, which in the normal course of events, covers cancellations caused by circumstances Beyond the couple's control.

"We are cancellation fee information to all of our Couples sent affected, so that any insurance claim and make themselves whole again.

"We have not followed or cancellation hunted fees during this crisis, and for those Couples who are not insured or whose insurance protection is shirking their responsibility, we offer a wide range of suspension options, with free of charge or restructuring charge. "

'have you backed up files to move us in a corner,'

Due to existing bookings for The Next year, other Weddings , it is increasingly difficult times for the equivalent week canceled a high-end in the year 2021.

Jenny Maybury, 39, and Michael Bromwich, 36, both from The Midlands , had moved their wedding from a Sunday in May , on A Wednesday in September.

Only 12 of the 75 guests had decided to make a new appointment in September, so Jenny, you ask The Hotel for a refund of £5,355.

The Venue , Abel's Harp in Shropshire, said the couple were no weekends available, But has refused to compensate you for the price difference, or for a reduction in The Number of guests.

Unfortunately, the couple does not have an insurance for your wedding.

"you have supported us in a corner, and it is outside of our control. We feel angry and with a broken heart," said Mrs. Maybury.

a few more, Debra Bingham and her fiance Jamie, who had been booked at the same place, told The Bbc she was told she would have to pay to move £1,500, the date they had chosen this year to 2021, on top of what you already Paid .

Abel s has not responded to the Harp, after he by The Bbc for the comment.

Jenny Maybury and Michael Bromwich feeling that they have been forced to hold your wedding on A Day that can't participate most of the guests,

Lorraine Carroll has been in The Wedding industry for over 30 years and is currently the 250 brides and grooms, advises in a dispute with 15 different locations in the UK.

she complains only act a small minority of venues "scary", tried to profit by the Corona Virus disorder, and "rules and fees as you go along".

"customers are treated shamefully sites of the game and the insurers way out, avoiding the payment. Losing pairs face a thousand pounds," She Said .

The Competition and markets authority, has previously warned, The Wedding industry, the excessive cancellation fees, even if the contracts had been signed, are not legally binding.

In the year 2016, The Authority , The Company , treat customers Fair, wrote More Than 100 wedding and event venues reminding them of consumer protection laws.

The CMA says it is ready to use "the tools available to intervene".

the rights of the consumer group, Which? says it has to cancel complaints from other Couples about Weddings .

"It is unacceptable that some venues will refuse reimbursement of pairs of significant deposits or charge customers exorbitant fees, especially if it is not the Couples to cancel the decision," said Adam French , a consumer-rights Editor at Which?.

"While many companies are struggling in this difficult time, it seems not fair for the customer, fees will be charged, or left thousands of pounds cannot provide out of their own pocket for a service The Venue . "

He added that The Company should have a "compassionate and flexible approach".

personal finance, coronavirus pandemic, weddings, companies, money

Source of news: bbc.com