Virgin Money
| Use attributes for filter ! | |
| Founded | 1995 |
|---|---|
| Founders | Richard Branson |
| Areas served | United Kingdom |
| Australia | |
| South Africa | |
| Type of business | Privately held company |
| Private company limited by shares | |
| Date of Reg. | |
| Date of Upd. | |
| ID | 644469 |
About Virgin Money
Virgin Money is a financial services brand used by three independent brand-licensees worldwide. Virgin Money branded services are currently available in Australia, South Africa and the United Kingdom. Virgin Money branded services were formerly offered in the United States.
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Travelex customer: My money is in limbo
Natalie Whiting from Stevenage not to get your Euro
customers of Travelex say you feel in the lurch to the left with no travel money from The Company , which is in the middle of a cyber-attack.
A customer, Natalie Whiting from Stevenage, ordered £1,000 Worth of euros online via Tesco.
"I have not been able to have a refund of my money, it seems to just be in limbo", the BBC.
On Tuesday, the Forex trader confirmed that it is The Victim of a ransomware attack.
The Criminals behind the hack told the BBC, they are demanding $6m (£4. 6m), or company's Computer Systems will be deleted and the data of the customers, the sold online.
Travelex says that it has been compromised as no evidence of customer data.
In response to the cyber attack that was discovered on New Year 's Eve, Travelex took all the Computer Systems offline, the impact on thousands of pages in dozens of countries.
the cashiers were recourse to the use of pen and paper to keep money in the coffers of the airports and on the high street, but online orders are affected.
Business partners, rely on Travelex currency services, such as Sainsbury's, Tesco and Virgin Money affected have been withdrawn.
"I ordered over £1000, - Euro from Tesco Bank online for collection in my local Tesco store on 31 December, ready for pick-up at the 3. January," Ms Whiting said the BBC,
"The Money was sent from my account, as well as a confirmation of the order to collect to me, but I went to Tesco, my euros will be told on the Last Friday of the Travelex is a Problem.
"I Am Now saving £ 1000 from the bag to the top for so long, and there is no information or help. "
Computer is offlineTravelex confirmed to the BBC that no direct communication has been sent to customers about The Attack , partly because all the Computer Systems are offline.
visitors to the Travelex UK website is said that The Site is down for "scheduled maintenance" and partner sites, including Sainsbury's travel money, have similar Messages .
Stephen Wright had to buy the currency, and elsewhereStephen Wright , who is from Banff in the North-East of Scotland, is also angry about the type of company is dealing with The Incident .
He said: "I ordered the Euro on the 23. December from Tesco Bank . The delivery was due to the 3. January but obviously because of the problem with Travelex, still nothing arrived.
"There has been no communication from Tesco Bank , so I called them. You just say, there is nothing you can do, that I have to wait until the problem is fixed, whenever that will be.
"I was forced to buy more euros somewhere else, leaving me significantly Out of pocket. "
No ICO reportAn extortionist gang called Sodinokibi carried Out The Attack .
The Gang , also known as REvil, claims it is the first access to The Company 's Computer Network six months ago, and has data since 5 gigabytes of downloaded sensitive customer.
the date of birth, credit card information, and national insurance all have numbers in their possession, they claim.
But, a Travelex spokeswoman said on Tuesday evening in a statement: "While the investigations are not yet complete, Travelex has confirmed that the software virus is a ransomware, also known as Sodinokibi, also commonly referred to as REvil. "
"Travelex has taken proactive measures to contain the spread of ransomware, which was successful. Until today, The Company can confirm that, while it is an encryption of the data, there is no evidence that structured personal customer data encrypted.
"Whist Travelex does not yet have a complete picture of all the data that have been encrypted, there is still no evidence to date that any data was exfiltrated. "
The Information Commissioner's Office (ICO) said it had received a data breach report by Travelex.
A spokeswoman added: "the organisations are committed to the ICO within 72 hours after a breach of the protection of personal data, unless you are not a danger for the human being, his rights and freedoms.
"If an organisation decides that a violation does not need to be reported, you should not explain your own record and be able to, why is it reported, if necessary. "
Under the General data protection regulation, a company can not meet, faces a maximum penalty of 4% of its global sales.
The Metropolitan Police says that his Cyber-Crime team is leading The Investigation into The Attack .
Travelex has not said whether or not you negotiate with the hackers, and not any time frame for when normal service will be resumed.
you Have been affected by the cyber-attack on Travelex? Share your experiences by E-Mail.
Please enter a phone number to talk if you are willing to have a journalist of the BBC. You can>also in The Following way:
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Source of news: bbc.com
