Radio 4

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Hannah Nash and Her Daughter Isla

When Hannah Nash and her family paid nearly £7,000 for a vacation in Disney World in Florida there was a huge anticipation.

"We usually holiday in England, so that the excitation of food at Disney, meet the characters at Disney and participate in all The Fantastic rides was so exciting," she says.

But, the Corona-Virus outbreak meant that what should have taken place in the last month - has been cancelled.

to fight Now, Hannah, to a refund of your holiday company, Virgin Holidays .

"The stress makes me sick. These are not small amounts for Normal People ," she told BBC Radio 4 's Today programme.

Hannah is thought to be just one of thousands of UK customers are still waiting for a refund from the travel company, in spite of the regulations, the company to pay within 14 days.

Hannah and her family had been saving for The Trip to Orlando for 18 Months .

her nine-year-old daughter, Isla, who has high-functioning autism, was especially excited about The Trip .

"you will rarely get excited about something and to see that was in this holiday, fabulous. "

But Hannah is trying to find out now, when will you get your money back. She received a series of automated E-Mails from Virgin in response to their requests, but no clear date, when you receive your refund.

to have The Nash family traveled to Disney World in the last month

One of the automated reply advised her to go to Abta, The Association of British Travel Agents, the sent it Back To Virgin.

If the connection is from The Bbc , Virgin Holidays , said it could assure the customer that the refund of payments then, in an "absolute maximum of 120 Days ", if the application was filed would be paid from.

"be cancelled With all the holidays now, up to and including 19. July 2020, we added continues to be flooded with an unprecedented volume of the refund, while working through a backlog, and unfortunately, these are no longer processed as usual," said a spokesperson.

virgin said that all customers had requested, they would receive a refund in full.

"payments will be primarily based on how long the customers are waiting for their refund, at work, in the order of March 2020. "

The travel editor at consumer body? Rory Boland, says that companies are "ignore The Rules , because they are getting away with it".

in an interview with The Bbc programme, Mr Boland is Today, said: "The Rules are nice and clear. If you have a flight that was cancelled by a refund within Seven Days and if there is a package tour you will be due a refund within 14 days.

"We are in a Situation where millions of travelers are refunds by billions of pounds in the rear and at this point, many of you have been waiting for months. "

What are my rights?

Mr Boland, the government called to do more to ensure that customers get their money from airlines and travel companies within the guaranteed time.

"We Can 't holidaymakers in a Situation where. Can be made to the salvation of the travel industry, He Said , against their will,",.

"This is a problem that will not go away, because as we come into the holiday season, this holiday, and flights cancelled. It's something the government needs to really urgently. "

The Civil Aviation Authority has said it is conducting a review of the refund Situation .

personal finance, travel, holidays

Source of news: bbc.com