Passed

---

After his flight was cancelled, Steve Childs requested to be hoped refund of

Steve Childs, to visit the trip to Alicante, with his father, but then the Corona-Virus outbreak destroyed his plans.

The 43-year-old from Wolverhampton was continued to be happy, not follow the advice to fly, and Ryanair cancelled their flight as travel restrictions.

He received an E-Mail with the confirmation of the cancellation, and followed The Link to apply for the refund, to which he is entitled by law.

Then, "out of The Blue ", he received a further message, not the confirmation of his refund, but to use him a voucher for the same amount, on a future Ryanair flight.

"I had already expected a refund for a few weeks. If you know that you are going to get The Money , you make plans for you," He Said .

'In a queue'

He understands the plight of the airlines is dangerous during this unprecedented crisis. You are facing a cash flow nightmare, if you pay all the refunds immediately,

But the manner of its treatment, which frustrated him to "leave", He Said .

"you turned around to say, I would have to say a refund, it would be months," He Said .

If he wanted a refund, Ryanair said to him, he must be re-applied and The Request is in a queue ", until the Covid-19 emergency has Passed " - this suggests a very open period.

A Ryanair spokeswoman said: "For every cancelled flight, Ryanair customers all the options under the EU regulations, including refunds. "

Mr Childs is far from alone. There was a wave of complaints from passengers and tourists which had to be cancelled, despite the adoption of the break, have great difficulty in obtaining a refund in a timely manner or at all.

under Eu Law , travel organization, the refund must be cancelled within 14 days if your travel.

The EU is not in a state carriage rules that passengers cancelled due to a refund within Seven Days if a flight with an airline based in the United Kingdom or the EU, or from an airport in the UK or EU, is.

But the consumer organisation Which? accused many of the country break the largest airlines and travel companies that routinely these laws.

He Said the travel industry, own estimates proposed £7 billion, was affected by a traveler's money. It was cash, the people, the fights, could not afford as a result of the economic impact of the pandemic, it is to do without it.

It was not one of The 10 largest travel companies gave refunds in the legally allotted Time frame, with some of the refuse, together refunds all. Some smaller companies have not been of the government in full and On Time .

The same was true for The 10 largest airlines, none of which were in compliance with the deadline.

What are my rights?

A spokesman for Abta, which represents travel companies and agents and said: "The global trip-the shutdown has led to a huge amount of holidays are affected. "

"a Lot of travel agencies and tour operators are not able to immediately cash refunds, because you still get money back from airlines and hotels, so that you need More Than 14 days, the refund requests. "

Plan out of The Crisis

Airlines in the UK, the British aviation sector, He Said in front of a huge volume of applications for the reimbursement to come through the. It is lobbying for the airlines were allowed to offer vouchers, no refund, during The Crisis , As Is the case in some other countries.

What? said it wanted to fail the travel industry, but financial support should not a consumer of the fight. Travelers can choose to rebook if they wanted to, but not the obligation should be, it said.

Instead, the responsibility to do more, argues that the government, the travel industry, insurers, and regulators all had.

He proposed a series of measures to meet an extension of the 14-day refund rule, for a package holiday to a month, and the introduction of a temporary government, the travel guarantee Fund to support companies in their statutory duties.

said The Department for Business, said: "companies have a legal obligation to ensure that their consumers are fairly balanced. "

"We keep The Situation under review and looking at options for the support of businesses and consumers through this difficult Time . "

personal finance, coronavirus lockdown measures, coronavirus pandemic, air travel, travel, companies, holidays, money

Source of news: bbc.com