First Direct photograph

First Direct

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Customer service+44 113 234 5678
Parent organizations HSBC Bank
HeadquartersLeeds
United Kingdom
Ceo Joe Gordon
Founders Mike Harris
FoundedOctober 1989
Date of Reg.
Date of Upd.
ID510725
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About First Direct


First Direct is a telephone and internet based retail bank in the United Kingdom, a division of HSBC Bank plc. First Direct has headquarters in Leeds, West Yorkshire, England, and has 1. 35 million customers.

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Travelex is held to ransom by hackers

Oct 14,2022 8:40 pm

hackers holding foreign exchange company Travelex, in order to ransom, forced to a cyber-attack on The Company , turn off all Computer Systems and resort to the use of pen and paper.

On New Year 's Eve, a Hacker attack on the Travelex network launched.

As a result, The Company took its websites in over 30 countries "of The Virus and to protect your data".

An extortionist gang called Sodinokibi, told the BBC it is behind the hack and wants to Travelex to pay $6m (£4. 6m). to have

The Gang , also known as REvil says he gained access to The Company 's Computer Network six months ago, downloaded and 5GB of confidential customer data.

the date of birth, credit card information, and national insurance numbers are All In your possession, you say.

The Hacker said: "In the case of payment, we will delete and use the [data] base and restore of the entire network.

"the deadline for the doubling of the payment of Two Days . Then a further Seven Days and the sale of the entire base. "

police probe

The Information Commissioner's Office (ICO) said there had been a breach of the data protection report by Travelex.

A spokeswoman added: "the organisations are committed to the ICO within 72 hours after a violation of the protection of personal data, unless they are a danger for the human being, his rights and freedoms.

"If an organisation decides that a violation does not need to be reported, you should not explain your own record and be able to why it is then reported, if necessary. "

Under the General data protection regulation, a company is unable to meet, faces a maximum penalty of 4% of global sales.

The Metropolitan Police is leading The Investigation into The Attack .

In a statement, The Force said: "On Thursday, may 2. May. In January, the Cyber-Crime Met Team were contacted, the tube in relation to the reported ransomware attack with an exchange. Investigation into the circumstances run. "

Travelex says it is working with the police and the deployment of teams of IT specialists and external cyber security experts work continuously.

'Terrible, bad'

According to Fabian Wosar, a ransomware expert in cyber-security company Emsisoft, The Attack has all the characteristics of the REvil. Gear.

"what do we know about The Incident , and the Hacker" mode of operation in The Past , shows a consistent picture, which leads me To Believe that REvil in fact, Travelex," he said.

"The REvil/Sodinokibi group was a challenging group for a long time now. The above-mentioned ransom demands are consistent for The Gang , the victims of Travelex size.

"Steal the data, which is essentially the threat actors additional commitment, if not to pay to it, the handling, The Company is ready to pay the ransom. To pay for the idea, the hefty fines weaponise in the context of the GDPR injuries, pressure on The Company . "

The recovery process will be coordinated, emphasized the Travelex offices in the UK and The Company that no customer data has been leaked.

it But would not say what data could be in danger.

Travelex locations in Europe, Asia and the USA offline since the 31st of December. December, with a message for the Visitors that they are down for "scheduled maintenance".

Visitors to the Travelex website, it is said that The Site is down for "scheduled maintenance".

customers that have not been answered will be sent to the E-Mail communication about the cyber-attack, but the requests on Social Media by The Company .

"The Public reaction of Travelex has been shockingly bad," said security expert Kevin Beaumont.

"The Travelex UK website just says "scheduled maintenance", a week after the problems began, Many customers totally unknown Hacker access to your network, and allegedly their personal data," he said.

"Travelex have a responsibility to communicate clearly with customers and business partners, the seriousness of The Situation . "

Travelex is the decision, your Website has led to the large network of other companies, the use of their services for currencies they sell online.

The Company has said it is his Partner up-to-date on the reaction to the cyber attack.

Virgin Money 's Website showed an error message that said: "Our online, foreign exchange, grocery shopping service temporarily not available due to maintenance work. The System will soon be online again. "

Sainsbury's Bank also said that its online travel money services were available, although he said customers could still travel, buy, money in its stores. In a statement to the BBC, The Bank said: "We are in close contact with Travelex, so that we are back in our online service as soon as possible. "

Sainsbury's Bank website said it was able to take money orders online.

A spokesman for First Direct , is it in the possession of the HSBC: "Unfortunately, our online travel money service is currently not available, since it is a service issue with a third-party service provider, Travelex. "

In a statement on Thursday, Travelex boss Tony D 'souza said: "We regret to suspend some of our services contain The Virus , and protect your data. "

The Company , the execution of transactions manually, and the provision of foreign exchange services over the counter in its branches taken.

"We apologize for all the customers to apologize for any inconvenience," Mr D'souza said in The Statement .

since then, The Company has told the BBC that its systems are currently down and it is not able to sell or download their pre-paid travel cards. But, it said: "Existing cards will continue to work as usual, and the customers in the UK can continue to spend and withdraw money from ATMs.

"For customers that have ordered, money online, please contact the Travelex customer service Department by telephone or via Social Media on your individual situation and requirements. "

you have been affected by the cyber-attack on Travelex? Share your experiences by E-Mail.

Please enter a phone number if you are willing, a journalist for the BBC. You can>also in The Following way:
cyber-crime, cyber-security, cyber-attacks, companies

Source of news: bbc.com

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