First Direct
| Use attributes for filter ! | |
| Customer service | +44 113 234 5678 |
|---|---|
| Parent organizations | HSBC Bank |
| Headquarters | Leeds |
| United Kingdom | |
| Ceo | Joe Gordon |
| Founders | Mike Harris |
| Founded | October 1989 |
| Date of Reg. | |
| Date of Upd. | |
| ID | 510725 |
About First Direct
First Direct is a telephone and internet based retail bank in the United Kingdom, a division of HSBC Bank plc. First Direct has headquarters in Leeds, West Yorkshire, England, and has 1. 35 million customers.
HSBC mobile banking down for thousands across UK
... It is understood customers of First Direct, a division of HSBC UK, may also be affected...
Girls Aloud reveal details of 'enormous, magical' reunion tour
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Scientists pick up shock waves from colliding galaxies
... This may be the First Direct evidence of giant black holes distorting space and time as they spiral in on each other...
iSpoof fraudster guilty of £100m scam sentenced to 13 years
... They would pose as employees of banks including Barclays, Santander, HSBC, Lloyds, Halifax, First Direct, NatWest, Nationwide and TSB...
Fraudster pleads guilty to £100m iSpoof scam
... They would pose as employees of banks including Barclays, Santander, HSBC, Lloyds, Halifax, First Direct, NatWest, Nationwide and TSB...
England's archaeological history gathers dust as museums fill up
... That project used cutting-edge techniques to learn more about the consequences of the Black Death in Cambridge, including how epidemic diseases affect our evolution, and found the First Direct archaeological evidence of the plague in Britain...
Sizewell C nuclear power plant backed by government
... It said the move was the First Direct government investment in a new nuclear power project since Sizewell B, the last nuclear power station to be built in the UK, was approved for construction in 1987...
Police to text 70,000 victims in UK's biggest anti-fraud operation
... This allowed them to pose as employees of banks including Barclays, Santander, HSBC, Lloyds, Halifax, First Direct, NatWest, Nationwide and TSB...
Ryanair rated 'greedy and arrogant' by customers
Thousand of Ryanair flights were cancelled or delayed due to strikes Last Summer
Ryanair has come bottom in an annual Which? survey rating the customer services of 100 popular UK brands.
The budget airline achieved a customer satisfaction score of only 45% for 2019. It is The Sixth year in a row that Ryanair has come last.
Given a choice of 50 terms to describe the airline, many respondents picked "greedy", "sneaky" and "arrogant".
It Comes as Ryanair pilots in the UK strike for a second day over pay and conditions.
The BBC has contacted the airline for comment.
The Which? survey asked around 4,000 members of The Public to rate the customer services at up to three of 100 well-known brands.
This included how the companies made them feel, how helpful and knowledgeable their staff were, and how well they handled complaints.
After Ryanair the worst performers included Scottish Power , BT, TalkTalk and Virgin Media .
Words used to describe Scottish Power included "arrogant", while respondents said that BT's staff were "aloof" and that Virgin Media was "greedy".
Other airlines did badly too, with British Airways coming 83rd on The List and EasyJet ranked 79th.
Marks and Spencer, which came second in the survey, was described as having "well-mannered" staffMeanwhile, telephone and online bank First Direct came top, followed by kitchenware retailer Lakeland, supermarket chains Marks & Spencer and Waitrose, and book retailer Waterstones.
"It's those firms that have gone out of their way to prioritise Customer Service as a key part of their business that have topped the survey," said Harry Rose, editor of Which? magazine.
He told the BBC that retailers had done particularly well, while service providers such as energy and telecoms companies had struggled.
"There's a bit of complacency in some of these companies," Mr Rose said. "Customers should hold them to higher standards, they shouldn't put up with it. "
Continuing woesRyanair's poor Customer Service rating comes as its UK pilots stage a 48-hour walkout This Week over pay and conditions.
Passengers had been braced for disruption, but the carrier said 97% of flights took off as normal on Thursday, the First Strike action day.
Another 48-hour walkout is planned by The British Airline Pilots Association union in early September to coincide with the end of the summer holidays.
Strikes at Ryanair caused thousands of flights to be cancelled or delayed Last Summer , angering passengers.
The airline has so far not compensated customers, saying The Strikes amounted to "extraordinary circumstances".
But in December the, saying this breached Eu Law .
Mr Rose said: "Ryanair has never done well in these surveys, but they've been struggling particularly in The Last 18 months with the staff strikes and flight cancellations, so the ill-feeling has only intensified. "
talktalk group, retailing, customer service, virgin media, bt group, air travel, ryanair pilots' strike, iag, scottish power, ryanair, british airways
Source of news: bbc.com
