Fed Up

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owners of fire-prone Hotpoint and Indesit washing machines will learn in the coming days, how long you have to wait for a replacement or repair.

Most of all many more weeks of fear without a working machine, after you have Already Gone through Christmas and the New Year will not be able to clothing on a hot wash.

Some of 519,000 units sold in 2014 are closing, and subject to The Recall due to an overheating door-to-system.

the Whirlpool, the owner of the marks, said repairs would begin on Monday.

Seventy-nine of the fires thought to have been caused by the fault, which developed in the course of time, The Company said.

The Announcement that these machines could pose a risk on the 17 December. To use the users of the affected devices were told to stop and pull you, or, alternatively, Only use the cold cycle of 20C or less, to reduce The Risk .

Many of those affected a great inconvenience for The Last three weeks said already, especially about the feast days. Some have called for the refund of any fees you have paid, your Laundry, but it was excluded from the society.

hot tub 1 has received. 2 million calls on the subject. So far, 60,000 people were Found to be the affected computers - Only about one in 10 of the affected machines. You all will receive an E-Mail by Next Friday , urged them to select a date for the repair or to the exchange via an online portal.

A spokesman for The Company said, these cases were expected to be completed "in a matter of weeks". Hot tub-added in a statement: "In line with The Commitment we made to our customers in December, we have worked tirelessly to ensure that we reach now formally to agree to all affected customers who have registered With Us to replace and repair your washing machine. "

advice for owners

Whirlpool has established. Owners of Hotpoint and Indesit washing machines purchased Since October 2014, you will need the model and serial number of your appliance is Found on the inner side of the door or on the back - to see if it is one of the affected. If Yes, will be added to his data to a register.

There is also a toll-free Hotline is open Every Day , available to, on 0800 316 1442.

The Company is an E-Mail to all those that offer to register a replacement or repair-and invite you to choose a date via an online portal, for, the, are performed in order.

One of those by The Recall is affected Janet McPherson, Lampeter, South West Wales . The 65-year-old was Fed Up with the probability of a long wait, had lost trust in the brand, faced an eight-mile Round Trip to the Laundromat, and was frustrated with Whirlpool Customer Service .

So, you bought a new machine just before Christmas.

"I brand my voice through the purchase of another. It didn't help with the Christmas budget at all," She Said .

Now she thinks she should be given a refund for the faulty machine and is ready for a fight with The Company .

Janet McPherson unplugged your Hotpoint machine and put it in the garage

she is not alone among the owners of the demand for refunds will be offered, as well as repairs or replacement.

they were supported by MPs and consumer groups. A cross-party group of parliamentarians on the protection of the consumer because of The Delay , until the machines were repaired or replaced.

the former head of The Commons Business Committee, Rachel Reeves , has also required The Company to process refunds to those who wish.

Sue Davies, head of consumer protection-consumer group, Which? said: "It would be clearly acceptable if the customer remained for many months without adequate washing facilities in their homes, especially if there is no offer to cover costs incurred, such as trips to the Laundromat.

"The Company should do The Right thing and provide our customers with a refund, so you can fire-risk machines from their homes and quickly find a suitable replacement. It is a full study of the need to know tub these machines, and when. "

But The Company said that its priority was to ensure potentially dangerous appliances were removed from the home, and that would not be guaranteed if the refund were offered. He said other costs will not be refunded.

It starts with a national advertising campaign, on the subject on Monday, and the contact is recording with vulnerable or remote customers as a priority.

the hot tub was heavily criticized for his initial reaction, if there are More Than five million tumble dryer, sold over 11 years, have been Found to be a fire hazard. It is Only started a full recall, that the theme after four years, after an intervention by the regulatory authority.

personal finance, product recalls, whirlpool, companies, uk fire safety, money

Source of news: bbc.com